FAQs — Shipping & Delivery

Have an issue with your delivery? Please let us know, within 14 days of the delivery date represented in your tracking information, if you did not receive your merchandise, if you received the wrong merchandise or if you are missing merchandise. If you do not report this within 14 days, we will not be able to issue you a refund.

If you placed your order using your laureldales.com account: • Sign in if you have not already done so. • Go to Order Status . • Your order history including any current orders will be displayed. • Click on the order you wish to view and get instant information on its status. • A tracking number will be displayed if your order has shipped. • Click on the underlined tracking number to go directly to the carrier's website and track your order. If you do not have an account with laureldales.com: • Go to Order Status . • Enter your...

In stock merchandise Is usually processed and shipped from our warehouse within 2 business days if you choose Standard Shipping Is processed and shipped the next business day if you choose Premium or Express Shipping and order by 5pm ET Backorders If an item is out of stock we will give you an expected shipping date at checkout or via a subsequent email Vendor direct shipments If an item is shipping directly from a vendor we will inform you of this at checkout and provide an expected shipping date

Step 1: You have just placed your order and have received your order confirmation email. If you need to make any changes to your order, click here within the hour you placed your order to find out how. Step 2: Now it's our turn.  We'll locate your merchandise and prepare it for shipping.  Depending on which of our warehouses we locate the merchandise, there's a chance you'll receive your order in multiple boxes.  Please review your confirmation email for the expected ship date of each item and click here for more information on expected delivery timeframes. Step 3: As your...

Certain items cannot be shipped to some locations The following products cannot be shipped internationally or to U.S. territories or military (APO/FPO) addresses: • CHANEL • Coach • Certain other brands • If the product cannot be shipped to one of the aforementioned locations, it will be clearly noted on the product page