What is the return and exchange policy?


Bought it but don't love it? That's OK. We've all been there.

You'll have 14 days to return most Laureldale's purchases for a refund, as long as your purchase is still in saleable condition. The Final Offer items must be returned within 30 days of the purchase date. Some departments, such as Designer Apparel dresses, have special return policies, which are linked here . While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Remember - we offer free returns every day on online orders. Our hassle-free return policy is part of our commitment to taking care of you every step of the way.

More than anything, we want you to love our style as much as we love yours.

No receipt? We will issue a merchandise credit. Without proof of purchase, you will receive the lowest selling price in the last 180 days. For returns without a receipt, we may require you to provide your name and address, unless we have it on file. We may use your name and address for our security and marketing purposes. Please be assured that any information you provide will be handled in accordance with our customer privacy policy. Our Notice of Privacy Practices is available on laureldales.com

Some special order fees are non-refundable. Please contact our customer service for more details at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.

A Word About Promotional Gift Cards: If you return an item which contributed to your receiving a Promotional Gift Card and as a result fall below the qualifying earning threshold, your Promotional Gift Card value and/or return value will be reduced in an amount equal to the corresponding value of the Promotional Gift Card.